Patient Rights and Responsibilities

Your rights as a patient

To be treated with dignity, courtesy, and respect, and to have your person and property respected.
To be free from mistreatment, neglect, abuse, and misappropriation of property.
To be told in advance, in a way you can understand, about the care we will provide, who will provide it, and any changes to your plan of care.
To take part in planning your care, and to make decisions about it, including refusing care to the extent permitted by law.
To have your health information kept private, and to receive our Notice of Privacy Practices.
To be told which of our services Medicare covers, and what, if anything, you may be responsible for.
To receive information in a language and format you can understand, free of charge.
To voice concerns or complaints about your care without fear of discrimination or reprisal, and to have them reviewed promptly.

Your responsibilities

Give us accurate and complete information about your health, medications, and eligibility.
Follow your plan of care, and tell us if you are unable to or if your condition changes.
Tell us in advance if you will not be home for a scheduled visit.
Let us know if you do not understand something, so we can explain it.
Treat our staff with courtesy and respect, and help provide a safe home environment for visits.

Questions or concerns

Please call our office to share a concern. You may also contact Medicare at 1-800-MEDICARE (1-800-633-4227) or the Texas Health and Human Services Commission. Caring Angels Home Health does not provide emergency services. Please call 911 in the event of a medical emergency.

Contact us

Caring Angels Home Health · Telephone 281-925-7621 · Fax 713-730-3632